95% Customer Satisfaction
We strive to provide industry-leading customer success and support and with our 24/7 global customer success team and the largest, easily accessible Help Center for step-by-step migration guides and troubleshooting tips, the answer is always at your fingertips. Rest assured that we have your back!
With our industry-leading customer satisfaction rating, you can expect only the best support from the BitTitan Customer Success team. It is our promise to get back to you in 24 hours or less! We also have a wide range of freely available support resources available to you in our Help Center.
Help Center and Resources
The Help Center is your go-to hub for technical documentation to help you successfully complete your migration projects and address your support problems. You can also check and subscribe for MigrationWiz platform status updates on the System Status page.
BitTitan Customer Success
Our global team of experts are available 24/7 so you can access support whenever you need, with a same-day response!
BitTitan Help Center
Browse, search, and follow 90+ Migration Guides and hundreds of Help Center articles designed to address all your technical questions.
Advanced options and flexible migration processes give you control of your migration, supported by in-product guided assistance.
Open a Support Ticket
We have a 24/7 support team dedicated to helping you by providing in-depth troubleshooting for your MigrationWiz projects. To submit a ticket, please sign into your BitTitan account and start the process here!
Our support structure ensures your ticket is always handled by an engineer aligned with your local working hours, allowing for a faster ticket response time and a more meaningful ticket resolution.
To learn more about BitTitan products and the support offered, please contact us.Explore Support Options
Premium Phone Support
We offer Premium Phone Support escalation by the incident if you need immediate assistance.
Our experts are available 24/7 and guarantee a call back within two hours.
MigrationWiz is the easiest cloud migration tool you can use. If your team is new to MigrationWiz, or new to migrating a specific workload, we offer an onboarding package to ensure a better end-user experience and project success.
- This option is good for new MigrationWiz users and new migration scenarios
- We help you define your migration scope, strategy, and configuration
- You’ll have access to all relevant Knowledge Base articles
Price: $1,000 USDLearn More
BitTitan offers project setup and strategy guidance for complex, large scale projects to help you quickly adopt MigrationWiz and streamline delivery. Services include dedicated up-front resources and multi-channel follow-up. We’ll support you with:
- A dedicated Customer Success resource
- Guidance for complex, multi-workload migrations with 1,000 or more users
- Defining and documenting your migration scope, strategy, and success criteria
- Recommended MigrationWiz configurations
- Access to relevant Knowledge Base articles
Priced upon request.Learn More